Privacy Policy
This Privacy Policy describes how Mana Shilajit collects, uses, and protects your personal information when you visit or make a purchase from our website. By using our site, you agree to the terms outlined in this policy.
We value your privacy and are committed to protecting your personal data. This policy explains what information we collect, how we use it, and what rights you have in relation to your data.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The latest version will always be available on this page.
How We Collect and Use Your Personal Information
We collect information directly from you, automatically through your interaction with our website, and from third parties.
Information We Collect Directly from You
When you visit our website, make a purchase, or contact us, we may collect the following information:
- Name and contact details (email, address, phone number)
- Billing and shipping address
- Payment information (only processed through secure payment providers)
- Account login details, if you create an account
- Communications and support requests
- Product reviews or survey responses
We use this information to:
- Process and fulfill your orders
- Communicate with you about your purchases or account
- Provide customer support
- Send updates, promotional offers, and newsletters (only with your consent)
- Improve our products, services, and website experience
Information We Collect Automatically
When you browse our website, we may collect data automatically through cookies, log files, and similar technologies. This may include:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on the site
- Referral links and general browsing activity
This information helps us analyze traffic, improve performance, and enhance your shopping experience.
Information from Third Parties
We may receive information about you from third parties such as payment processors, advertising platforms, or social media if you interact with our content there. This helps us verify transactions, prevent fraud, and improve marketing performance.
How We Use Your Personal Information
We use your personal information for the following purposes:
- To process and deliver your orders and refunds
- To provide customer service and respond to inquiries
- To send transactional and marketing emails
- To personalize your experience on our website
- To comply with legal obligations such as tax and accounting requirements
- To analyze website performance and prevent fraudulent activity
- To improve our website, services, and product offerings
We only process your data when we have a lawful basis, such as your consent, the necessity to fulfill a contract, or compliance with legal obligations.
Cookies
We use cookies and similar technologies to enhance your browsing experience, track site performance, and support marketing efforts. You can control or disable cookies through your browser settings, though some site features may not function properly without them.
How We Disclose Personal Information
We may share your data with trusted third parties to operate our business efficiently, including:
- Payment processors for secure transactions
- Shipping and logistics partners to deliver your orders
- Marketing and analytics providers to improve our communication
- IT and hosting service providers that maintain our website
- Legal and regulatory authorities when required by law
These third parties are contractually bound to protect your data and may not use it for other purposes.
Third-Party Websites and Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their respective privacy policies when visiting them.
Children’s Data
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that such data has been collected, we will delete it promptly.
Security and Retention of Your Information
We use appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. Your data is stored only as long as necessary to fulfill the purposes described in this policy or as required by law.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- The right to access and request a copy of your data
- The right to request correction of inaccurate or incomplete data
- The right to request deletion of your data
- The right to restrict or object to processing
- The right to withdraw consent at any time
- The right to data portability
To exercise any of these rights, please contact us using the details below.
Complaints
If you believe your privacy rights have been violated, you have the right to lodge a complaint with your local data protection authority or contact us directly for assistance.
International Users
If you are visiting our website from outside Germany, please note that your information may be transferred to and processed in countries where data protection laws differ from those in your region. We take all reasonable steps to ensure your data is handled securely and in accordance with this policy.
Contact
For any questions or requests regarding this Privacy Policy, please contact us at:
Mana Shilajit
Email: support@manashilajit.com
Address: Ostpreußenstraße 4, 93057 Regensburg, Germany